Privacy Policy

This Privacy Policy explains how Deck Masters ("we," "us," or "our") collects, uses, and protects your information when you visit our website, request an estimate, or otherwise interact with us.

1. Information We Collect

We may collect the following types of information when you interact with us:

• Contact details such as your name, phone number, email address, and property address
• Project details you share in forms, calls, or messages
• Communications you send to us (emails, texts, call notes)
• Basic technical information about how you use our website (such as IP address, device type, and pages visited), often collected through cookies or similar technologies

2. How We Use Your Information

We use the information we collect to:

• Provide estimates and respond to your inquiries
• Schedule visits, manage projects, and communicate about your job
• Send service-related updates, reminders, and support messages
• Improve our services, website, and customer experience
• Send marketing or promotional communications if you have opted in (you can opt out at any time)

3. Text Messaging and Phone Communications

If you provide your phone number, we may contact you via phone call or SMS for appointment reminders, project updates, and other service-related messages. Message and data rates may apply. You can opt out of SMS at any time by replying STOP to a message.

If you opt in to marketing messages, we may send occasional promotional texts or offers. Consent to receive marketing messages is not required to obtain a quote or complete a purchase.

4. Sharing Your Information

We do not sell your personal information. We may share limited information with trusted third-party service providers who help us operate our business (for example, scheduling, CRM, or messaging platforms). These providers are only permitted to use your information to perform services on our behalf.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices

• Opt out of marketing emails or texts by using the unsubscribe or STOP instructions in the message
• Update or correct your contact details by reaching out to us
• Disable cookies in your browser settings, which may affect how the site functions

7. Children's Privacy

Our services are intended for adults and homeowners. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above. Continued use of our website or services after changes become effective constitutes your acceptance of the updated Policy.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us using the information on our Contact page.

This Privacy Policy is intended to provide a clear, general overview of how we handle your information. Your specific project or agreement may include additional terms that supplement this Policy.